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How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop Software for Mac OS
Environment
- BlackBerry smartphones running BlackBerry OS (version 4.5 to 7.1)
- BlackBerry Desktop Software
- Mac OS
What should I do when software upgrade failed by using Upgrades application How can I download the BlackBerry driver If your PC can’t identify your device when you connect phone to PC with USB cable. The package provides the installation files for RIM BlackBerry Smartphone Device Driver version 4.1.0.4 In order to manually update your driver, follow the steps below (the next steps): 1. Desktop Software BlackBerry users now have been issued the latest update for Mac users v2.2.0.17 to add support for the newest BlackBerry Device to be released later this month that the BlackBerry Bold 9790 and Curve 9380 Bellagio Touch. Certainly did not forget the Porsche Design P'9981 BlackBerry. We don't have any change log information yet for version 7.1.0.42 of Blackberry Desktop Software. Sometimes publishers take a little while to make this information available, so please check back in a few days to see if it has been updated.
Overview
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Warning: The following procedure will delete all data and applications on the BlackBerry smartphone. Back up the data prior to performing this procedure. For instructions, see KB18776.
Note: Internet access is required on the computer in order for BlackBerry Desktop Software to locate updates for the BlackBerry smartphone.
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To clean reload the BlackBerry Device Software, complete the following steps:
- Connect the smartphone to the computer and open the BlackBerry Desktop Software.
Note: If the smartphone is turned off or in a state where it cannot start up and it is connected to the BlackBerry Desktop Software, a prompt will ask if you would like to Cancel, Repair, or Retry the connection. Select Repair to start the clean reload process. - Click Applications.
Note: Once the reload process is completed, you can return to this menu and click Install/Remove Applications to reinstall specific applications to the smartphone. - Click Check for Updates >Show Other Versions.
Note: The Show Other Versions button will be dimmed and unavailable if the connected smartphone does not have any available software updates. - Select the current version of BlackBerry Device Software that is installed on the BlackBerry smartphone and click Select.
- Click the arrow next to Reload Options.
- Clear the Backup and restore device data and Back up and restore third-party applications check boxes.
- Click Reload.