Mac CRM software unifies your marketing, sales, and customer service processes across your company using your Mac. Desktop and open source editions. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. The free plan also comes with email marketing and telephony. Advanced versions have sales and marketing. Crust CRM is an open source CRM with features like lead and account management, product management, case management, automation rules (workflows), charts, collaborative team messaging and more. It includes a drag-and-drop page editor for admin users.

1. List Of Free Open Source Software

1. Open source CRM solutions usually run on Linux (as opposed to the usual Mac/Windows support) and often combine freely available software like Apache web server and PHP. Any software that operates under an Open Source Initiative and holds an OSI-compliant license can be integrated into a CRM platform and used for commercial purposes.
2. Sep 18, 2019  For open source software to be evaluated for this article, the tool has to make its source code open to everyone to inspect, modify, and enhance. The source code must also have been updated (full version or small fix) within the past 12 months and must support one of the following operating systems: Windows, Mac, or Linux.
3. Search a portfolio of Real Estate CRM software, SaaS and cloud applications for Mac. Save time with reviews, on-line decision support and guides. GetApp is your free Directory to Compare, Short-list and Evaluate Business Solutions. Save time with reviews, on-line decision support and guides.

Introduction

The CRM market’s size has tripled since 2010, attracting a more and more diverse user base as implementation costs have dropped and the overall software ecosystem has matured.

No surprise then that there are lots of CRMs targeted at Mac users. The majority of CRM are now SaaS, cloud-based apps that run in your web browser of choice, so whether you’re using Google Chrome, Safari, or Mozilla Firefox on your MacOS, you’ll be good to go.

Customer relationship management software can help teams using Apple devices to organize their work more efficiently. There’s a range of benefits for business activities across the board, from managing the sales process to customer support, document management, and building effective landing pages.

Benefits of using CRM software for Mac

Mac CRM software offers a holistic range of benefits for your business. From centralizing info to automating tasks and analyzing data, the idea is to provide an ‘all-in-one’ work solution that runs seamlessly in iOS and MacOS environments.

This will help give you the fundamental platform you need to grow your company on your own terms, using the devices you already run your business on. Some features to look for include good task management and contact management tools, compatibility with Apple Mail, and an iOS-friendly mobile app that works on your iPhone and iPad.

Improve team collaboration

Collaborative CRM features help your team work together more effectively. Assign tasks, track deals through stages, monitor workloads, share customer information, and @ other team members to give them a heads-up. In-app chat lets remote and distributed teams collaborate together in real-time.

Increase efficiency in serving clients

Serve clients more efficiently with quick access to their detailed contact records, including purchase history and interactions with other team members. Provide more timely service and support by receiving in-app notifications for customer inquiries across multiple channels (social media, web form, email, voice, and more). Automation tools for transferring inquiries to the most relevant agents, and collaborative tools to involve multiple team members also make your responses smarter.

Make better client relationships

Getting a Mac CRM will improve all your relationships with better timed, and better-targeted communication. Easy access to detailed contact records, including conversation and deal history, will ensure more informed interactions. Receiving task notifications and follow-up reminders will keep your communications on time, contributing to improved customer experience, reduced churn, and bonafide customer loyalty.

Automate everyday tasks

Eliminate menial admin tasks with automated data entry, smart identification of potential customers, lead and customer tracking, drip email marketing, follow-ups, and information field updating. Marketing automation, sales force automation, and service automation features free up time for human, high-level cognitive tasks like one-on-one engagement with customers.

Improved data and reporting

CRM provides a ‘single source of truth’ for your business, taking siloed data from other platforms and integrating it with data generated by your activities in CRM. Reporting tools allow you to monitor sales activity and sales trends, plus a multitude of other business activities (including team member productivity), so you can identify successful strategies and areas that need improvement.

Key features of Mac CRM

[Add a relevant image]

Mac and iOS friendly system interface

CRMs for Mac have been designed specifically for MacOS and iOS, meaning they work seamlessly with the operating systems you use every day. You can access your SaaS cloud-based CRM from Chrome, Safari, Mozilla, and other browsers on any Mac system.

Support for iPhone & iPad

A mobile CRM app comes standard with most CRMs for Mac, bringing business productivity on-the-go. Being able to chat with clients, access contact records, view your sales pipelines, and access other CRM features from your iPhone and iPad, you’ll never miss an out-of-office opportunity.

Easy-to-use task management

Task management tools let you assign tasks to specific team members, giving everyone full visibility on who is doing what, and when deadlines are. Send out reminder notifications to stay on-task, put all your work processes in one place, and deal with task and workflow processes on-the-fly.

Easily integrate with Macintosh e-mail

Integration with Mac’s Mail platform lets you two-way sync emails from your CRM to your inbox and vice-versa. This integration saves you flipping between inboxes and ensures contact information flows freely from Apple Mail to your CRM.

Cloud support

SaaS CRM is cloud-based, meaning you’ll have access to the app and all associated data 24/7. Data is securely stored through the vendor on a service like Amazon Web Services, Google Cloud, or Microsoft Azure. CRM vendor customer support will be around to help you with any technical issues you may have.

Top 15 best CRM for Mac

[Add a relevant image]

HubSpot CRM

Benefits:

• Manages workflows for improved project management; you’ll be able to effectively assign and track leads, keep an eye on the sales process, and record customer interactions across channels

• Well-built iOS native app with good functionality on iPad and iPhone

• Works with both G Suite and Microsoft Office

• Zapier integration enhances usefulness by making it easy to share information across apps, such as Google Sheets, Slack, Facebook Lead Ads

• HubSpot CRM is free, so you can get started without overhead, while paid add-on packages for HubSpot pile on features like reporting, AI, and advanced automation

Drawbacks:

• Limited customization options

• The basic, no-cost CRM’s features are many but basic, and you may eventually need to buy Sales Hub or one of HubSpot’s other add-on packages to boost the CRM’s capabilities

Pricing:

• HubSpot CRM is free, and the number of users is unlimited

• Marketing Hub, Sales Hub, and Service Hub add-on packages are $50 each per user/per month, billed monthly

• HubSpot CMS starts at $300 per month, billed monthly

• All-inclusive Starter Growth Suite starts at $113 per user/per month, billed monthly

There are no free trials for the add-on packages.

Website:hubspot.com

Zoho CRM

Benefits:

• Zoho CRM is easy-to-use, with a simple user interface targeted at small businesses, including customizable modules, automation, and social media features

• Lets you define workflows and rationalize everyday tasks, as well as manage leads

• CRM and Mail apps for iOS allow for Apple-friendly productivity on the move

• Data porting features allow you to quickly migrate your data from spreadsheets and contact management software to the Zoho platform, making implementation pretty straightforward

• Integrates with Twitter, Facebook, and Google+ for reaching out and engaging with leads quick and snappy, at just the right time

Drawbacks:

• Zoho doesn’t have individual email tracking or lead notifications; that can be limiting if you rely heavily on one-on-one engagement

• Add-on modules are priced on top of the existing CRM product you purchase, so costs can increase significantly as you expand your use of the platform

Pricing:

• Free version is available for up to three users and is targeted at home businesses

• Standard version is $12 per user/per month, billed annually

• Enterprise version is $35 per user/per month, billed annually

A free trial is available for the Standard and Enterprise versions.

Website:zoho.com/crm

Pipedrive

Benefits:

• Flexible and results-oriented CRM that allows you to construct multiple sales pipelines with customizable, unique stages appropriate to a specific product/service’s context

• Reminders, notifications, and follow-up alerts automatically keep you on task

• iOS app for calling, contact management, activity tracking, and more on the move

• Customize data fields and workflow for your distinct business processes

• Low learning curve speeds pace of implementation

Drawbacks:

• No internal emailing platform, so you’ll have to use the app’s Mailchimp integration

• Pipedrive Dealbot integrates with Slack, giving you a heads up in both apps when a deal is identified, won, or lost, but notifications get lost easily in normal Slack chat

Pricing:

• The Essential plan is $12.50 per user/per month billed annually, and $15 billed monthly

• The Advanced plan is $24.90 per user/per month billed annually, and $29 billed monthly

• The Professional plan is $49.90 per user/per month billed annually and $59 billed monthly

• The Enterprise plan is $99 per user/per month, billed annually

A 14-day free trial is available for the Essential, Advanced, and Professional plans.

Website:pipedrive.com

Zendesk Sell

Benefits:

• Useful for prospecting, deal-making, and improving customer retention and conversions with timely sales interventions and follow-ups

• Sales automation gives sales reps the space to focus on the more important things

• Set triggers when you get a new lead, qualified deal, or incoming deal; everyone on the team gets a heads up and the opportunity to analyze and collaborate, so there are fewer meetings and less crossed wires

• Lead prioritization capabilities and tools like funnel tracking, custom lead forms, customizable lists, communication templates, conversion rate tracking, and channel optimization make it easy to gain context on leads

• Android/iOS version is the #1 rated mobile sales app

Drawbacks:

• Some users have reported a slow loading time and mistakes in automated data entry

• Entry-level pricing might be too high for a startup or small business.

Pricing:

• Contact Zendesk directly for pricing and custom plans

No free trial is available.

Website:zendesk.com/sell

Freshsales

Benefits:

• Easy to get up-and-running with critical startup features like lead management, email management, and pipeline management

• Lead capture lets you grab leads from emails automatically, and you can also sort out your own lead scoring criteria to better keep track of who’s who and who’s most likely to convert (it’s possible to set custom organizational parameters too)

• Access customer data and track sales pipeline on your iPhone with iOS app

• There’s a “free forever startup plan” limited to 10 users and 10,000 records (aka leads, contacts, accounts, and deals); it’s a bit hidden, however (you’ll have to sign up for a 21-day free trial, which gives you the full-stack version of the software; at the end of the period, you’ll be asked if you’d like to commit to one of four paid plans or continue with the free, no-frills version)

Drawbacks:

List Of Free Open Source Software

• Once you start to expand your use of Freshsales and access more complex features, there is a significant learning curve

• Sorting and filtering tasks is less intuitive than it could be

Pricing:

• Blossom plan for small teams is $12 per user/per month, billed annually

• Garden plan for growing teams is $25 per user/per month, billed annually

• Estate plan for large teams is $49 per user/per month, billed annually

• Forest plan for enterprises is $79 per user/per month, billed annually

A 21-day free trial is available for all Freshsales plans.

Website: freshworks.com/freshsales-crm

Bitrix24

Benefits:

• Bitrix24 is a comprehensive CRM that handles sales management and marketing campaigns, and helps your team collaborate effectively

• Allows you to create unlimited work and user groups, set up an HR help desk, and centralize the storage of documents in-app

• iOS app with mobile CRM (allowing access to deals, contacts, companies, products), public/private chat, activity stream calendar, and project and task management

• Bitrix24 offers a free version for up to 12 users with 5 GB of storage, targeted specifically at startups, with HR, task, lead, contact, and project management tools (it’s actually the most popular free CRM in the world)

Drawbacks:

• UI is a bit “busy,” which can hinder app navigation

• There are customization and configurability limitations

Pricing:

• Free starter business tool suite for up to 12 users

• Start+ plan for up to 2 users is $19 per month billed annually, and $24 per month billed monthly

• CRM+ plan for up to 6 users is $55.20 per month billed annually, and $69 per month billed monthly

• Project+ plan for up to 24 users is $55.20 per month billed annually, and $69 per month billed monthly

• Standard plan for up to 50 users is $79.20 per month billed annually, and $99 per month billed monthly

• Professional plan for unlimited users is $159.20 per month billed annually, and $199 per month billed monthly

The prices above are for the cloud-based version; On-premise solutions are also available. There are no free trials for paid plans.

Website:bitrix24.com

Copper

Benefits:

• Automated data entry, smart identification, lead and customer tracking, plus optimization of sales contacts and opportunities

  If you use a shared printer connected to another Mac, make sure the Mac has Mac OS X 10.5 or later installed, isn’t in sleep, and has sharing turned on. See Share your printer. If your printer is connected to your computer’s USB port, open System Information, then click USB. Mac app print to pdf see as printer online. Oct 14, 2014  PDF Printer run as an virtual pdf printer, so you can add it to our mac in the system preferences, then print any documents to pdf directly. You can double click to open any document, then tap 'Print”, select “PDF Printer” in the printers list, at last print to pdf.

• Native integration with G Suite, meaning data import is seamless from Gmail and other Google tools you most likely use every day

• iOS app has great UX, with easy management of sales process through visual pipelines

• Improves management of teams and workflows with weekly pipeline progression reports using drag-and-drop functionality, custom filters, and alerts when deals might be going stale

• Provides an eye-pleasing sales pipeline for easy tracking and managing of leads through the qualification process

Drawbacks:

• Despite its excellent UX, it has a moderate learning curve, so be forewarned you’ll need to set aside some time for implementation

• Sometimes there are issues with Excel data import, meaning you’ll be required to manually enter information into Copper

Pricing:

• Basic plan is $19 per user/per month, billed annually

• Professional plan is $49 per user/per month, billed annually

• Business plan is $119 per user/per month, billed annually

Copper offers a 14-day free trial for all plans.

Website: copper.com

Insightly

Benefits:

• Streamlined, user-friendly CRM platform for tracking contacts, communications, projects, sales and documents in a single interface

• Provides customization options for structuring and accessing customer data, including customized data capture, display, and validation; users can also create their own specialized fields to add unique information, such as customer types, subscriptions, contract renewal dates, and billing ID numbers

• Smooth pipeline integration between CRM features, like managing contacts and customer data, tracking opportunities (aka sales leads)

• Insightly sidebar runs as a handy Chrome extension, letting you save Gmail messages directly to your CRM so you can easily cross-reference contact information

Drawbacks:

• Two-way sync for Google Calendar can be glitchy at times, with events not displaying for other team members

• Custom fields for contacts are capped at 25

Pricing:

• “No-frills” plan is free for up to two users

• Plus plan is $29 per user/per month, billed annually

• Professional plan is $49 per user/per month, billed annually

• Enterprise plan is $99 per user/per month, billed annually

A 14-day free trial is available for the Plus and Professional plans.

Website:insightly.com

Gro CRM

Benefits:

• Covers full spectrum of business processes, including lead acquisition, deal tracking, task management, invoicing, order processing, and much more

• Developed specifically as a mobile CRM for iOS 13, Apple Watch, iPhone & iPad, so the app has excellent, desktop-level mobile features and UI on-the-go

• Integrated email app routes your prospects into leads and customer contact lists, which saves time and seamlessly increases visibility.

Drawbacks:

• A desktop app is in the works, but it's not available yet; that may be a deal-breaker for some teams who want both an out-in-the-field and in-the-office solution

Pricing:

• Solo plan for a single user is $14.99 per seat/per month billed annually or monthly.

• Basic plan for team CRM is $19.99 per seat/per month billed annually, and $24.99 per seat/per month billed monthly.

• Pro plan for core CRM is $39.99 per seat/per month billed annually, and $49.99 per seat/per month billed monthly.

A 14-day free trial is available and offers the full features of the Pro plan.

Website:grocrm.com

Odoo CRM

Benefits:

• Odoo CRM handles leads, sales forecasting, and all the other CRM features you might need, while a modular design lets you mix and match different features to meet your business requirements

• The open source Community Edition of Odoo CRM plugs into the 10,000+ apps in the vendor’s orbit, which are configured to integrate with one another seamlessly

• Odoo mobile app for iOS allows easy access to CRM and other Odoo modules you may use

• If you’re in retail, restaurants, or other brick-and-mortar enterprises, you may be interested to know Odoo has a very useful point of sale app; working with other Odoo apps, point of sale data can easily flow into your inventory management, email marketing, and sales operations

Drawbacks:

• Open source version of Odoo CRM has a significant learning curve, and you’ll have to pay special attention to setting it up and implementing it to prevent headaches later

• The invoicing tool is a bit more complicated than necessary (you have to create a quote, followed by an order in order to generate an invoice)

• Customer support is dependent on app community members, which is not always the fastest route to issue resolution

Pricing:

• Open source CRM is free. Paid add-ons available.

Website: odoo.com/page/crm

Agile CRM

Benefits:

• Integrates contact management, marketing automation, real-time alerts, VoIP telephony, social suite, and email and web tracking

• Feed your appointment calendar into Agile CRM and it will automate all your upcoming voice calls and follow-ups

• Easily attach documents to deals, companies, contacts, and emails in-app

• Agile CRM offers a free, full-featured sales CRM for up to 10 users

Drawbacks:

• Price increases significantly as you move up from one version to the next, which may cause headaches as your company scales

• The iOS mobile app's UI is clunky and could use a refresh

Pricing:

• Free version is available for up to 10 users

• Starter version is $8.99 per user/per month (billed every two years)

• Regular version is $29.99 per user/per month (billed every two years)

• Enterprise version is $47.99 per user/per month (billed every two years)

There are no free trials available for paid plans.

Website:agilecrm.com

Pipeliner

Benefits:

• Built to meet today’s complex selling needs with real-time communication and collaboration; helps sales teams effortlessly view opportunities and their place in the sales process, as well as completed and in-progress tasks

• Create, import, save and store collaborative documents in-app

• iOS app with account, contact, lead, opportunity, and task management features

Drawbacks:

• Sometimes a number of erroneous “opportunities” are auto-generated and you have to delete them manually

• Software and support are only available in English, which can be a dealbreaker for non-Anglophone companies

Pricing:

• Starter plan is $25 per user/per month, billed annually

• Business plan is $65 per user/per month, billed annually

• Enterprise plan is $85 per user/per month, billed annually

  When an Enhanced CD is played back in a normal CD player it willplay just like any other audio CD. But when this CD is opened on a Windows PC or Mac it will show the data session as an extra drive.The Pro version will unlock full Enhanced CD DDP support. It is possible to add data in the space before the first track or as a separate data session on the CD. Cd recording authoring software. With this option you can open and export Enhanced CD DDP files and CD’s. The DDP Creator supports the extra session as this is the most common and compatible format.

A 14-day free trial is available for all plans.

Website: pipelinersales.com

Sugar CRM

Benefits:

• Provides a comprehensive CRM solution covering marketing, sales, and customer service, with an emphasis on cross-team sharing of relevant and useful intel

• Lets you map customer journeys to get your messaging right, and automate complex business processes like lead routing quote review and approval with drag-and-drop flowchart

• iOS app for iPhone and iPad lets you manage sales activities, make phone calls, send SMS and emails, and more on-the-go

• Vendor customer support is attentive, which is a major plus for startups who need quick answers and issue resolution times; on top of that, there's a large user community surrounding Sugar CRM, so you can talk shop with other startups

Drawbacks:

• Sugar CRM app's roots are in the open-source, developer community, so there's a moderate learning curve

• You have to have at least 10 people on your team to use Sugar CRM, so it might not be appropriate for very small startups

Pricing:

• Sugar Professional plan is $40 per user/per month (10 user minimum), billed annually.

• Sugar Enterprise plan is $65 per user/per month (10 user minimum), billed annually

• Sugar Serve plan is $80 per user/per month (10 user minimum), billed annually

• Sugar Sell plan is $80 per user/per month (10 user minimum), billed annually

• Sugar Market plan is $1,000 (unlimited users, 10,000 contacts per month), billed annually

A free trial is available for all plans. After answering a few questions on the vendor website, you’ll be assigned the version of SugarCRM that best matches your business needs.

Website:sugarcrm.com

FreeAgent

Benefits:

• Captures customer interactions across channels and automatically centralizes and updates data

• Has a configuration engine called ‘Composer’ that allows you to customize the platform for your startup's distinct workflow and business requirements

• FreeAgent includes a large list of integrations, which helps it slot into your existing work tools; these include real-time sync with Gmail, Twilio, Office365, and Google Calendar, and two-way Mailchimp sync

Drawbacks:

• Price might be a deal-breaker for some companies, given there's a big jump in cost between the first and second levels of paid plans

Pricing:

• Essentials plan is $25 per user/per month, billed annually

• Professional plan is $75 per user/per month, billed annually

• Enterprise plan is $135 per user/per month, billed annually

• Unlimited plan $250 per user/per month, billed annually

A full-service free trial is available; no credit card is required.

Website:freeagentcrm.com

Maximizer CRM

Benefits:

• Provides full-fledged service, sales, and marketing CRM features

• Intelligent address book where every contact with all their info is readily accessible; Maximizer shows you all related contacts, for example, grouped by job, industry or location (and you can upload and store documents there too)

• Multiple-step solutions can be standardized and reused as templates, and there are triggers for alerts and notification tools that can be customized.

Drawbacks:

• Customer support is not always super responsive

• UX is functional, but it's a bit dated and could be more intuitive

Pricing:

• On-Premise CRM plan is $40 per user/per month, billed annually.

• CRM Live plan is $65 per user/per month, billed annually.

• CRM for Financial Advisors plan is $70 per user/per month, billed annually.

Maximizer offers a 30-day free trial.

Website:maximizer.com

Conclusion

CRM users today are a diverse bunch, from traditional enterprise organizations to real estate agencies, nonprofits, PR firms, editorials, and more. The maturation of the cloud-based app ecosystem has allowed small and medium-sized businesses, and even individuals, to take advantage of sophisticated CRM tools. Costs have gone down, and ease of implementation has gone up.

The MacBook and iPhone crowd are now well-served; and even those with a mix-and-match setup, say an Android phone and a Mac, will have no problems with any of the CRMs on this list.

The easiest way to find out which Mac-friendly CRM works for you is, of course, comparison shopping. Sign up for a free trial with a few of the vendors above, see which suits, and get on track to stabilizing and scaling your business.

Thank you for subscribing.
You will receive an email confirmation shortly.

GET THE FUTURE OF WORK TODAY

SugarCRM is a software company based in Cupertino, California. It produces the web applicationSugar, a customer relationship management (CRM) system.

SugarCRM's functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting.

The company operates a number of websites, including its commercial website Sugarcrm.com and Sugar Exchange (for third-party extensions), and user forums. As of 2017, SugarCRM reported two million users.^{[4][better source needed]}

In February 2014, in a blog post that provoked a strong reaction from the development community, SugarCRM announced that they would no longer be releasing new open-source versions of their Community Edition application; from now on this would be a bug-fix-only application.^[5]

History[edit]

John Roberts conceived of the idea and name of SugarCRM while riding his mountain bike named Sugar in the Santa Cruz Mountains. Clint Oram, John Roberts, and Jacob Taylor started full-time work on the SugarCRM open source project in April 2004, and incorporated the company in California in June 2004. Roberts served as the CEO from 2004 to 2009, Oram was the vice president, and Taylor was the CTO & vice president of engineering.

In June 2004, Josh B. Stein of DFJ invested $2 million into the startup and became a board member. With the help of this investment, Sugar expanded quickly and by September 2004, potential users had downloaded 25,000 copies of the application, then named Sugar Open Source. In October 2004, the company was named 'Project of the Month' on Sourceforge.^[6]

The popularity of this project allowed the company to raise $86 million of venture capital from Draper Fisher Jurvetson, Walden International, New Enterprise Associates and Goldman Sachs.^[7]

In 2006, SugarCRM launched SugarCon, a conference for Sugar customers, users and developers. It has since become an annual conference, held in the San Francisco Bay Area^[8] to begin with but in 2018 the conference was moved to Las Vegas.^[9]

By 2008, SugarCRM employed over 150 people.^[10]

In June 2008, co-founder Taylor left the company, during what technology website The Register called 'a mysterious exodus of senior and experienced business staff' from SugarCRM.^[11] Clint Oram replaced him as the CTO.^{[citation needed]}

In May 2009, co-founder and CEO Roberts left the company. He was replaced as CEO by SugarCRM board member Larry Augustin, who had previously founded and served as the CEO of VA Linux (now known as Geeknet).^[11]

In June 2010, Sugar launched Sugar 6, a major upgrade emphasizing ease of use and introducing a complete UI overhaul of Sugar Professional and Sugar Enterprise.^[12]

In June 2017, SugarCRM released SugarCRM Hint, a new product^[13][14] which searches the web for additional information on users in SugarCRM.^[15]

Private equity firm Accel-KKR became a single investor in August 2018, describing the investment as being 'nine figures'.^[16]

Editions[edit]

SugarCRM sells CRM software, typically referred to as Sugar, in three editions:^[17]

• Sugar Professional
• Sugar Enterprise
• Sugar Ultimate

Each product derives from the same code tree. The products originated on the LAMP stack (Linux, Apache, MySQL and PHP) but also run on other PHP-capable platforms (such as Windows, Solaris and Mac OS X). SugarCRM can also use MS IIS as a web server, DB2 and MS SQL or Oracle as alternative databases.^{[citation needed]}

Community edition[edit]

SugarCRM provided a community edition, Sugar CE, previously known as Sugar Open Source. It was available free of charge alongside paid editions until version 6.5.

In 2013, Sugar version 7 was announced but was only released in Sugar's hosted paid environment. No update to the community edition was announced with it. SugarCRM's community support team have stated that 7.0 will not be available in a community edition, and that no release date for an updated community edition was known.^[18] After that SugarCRM released a notice saying that they 'have no plans' to release 7 to Open Source.

In April 2018, Clint Oram, CMO & Founder of SugarCRM, Inc., posted to the company's community blog that the Community Edition open source project had officially ended.^[19]

Deployment options[edit]

Sugar is a software as a service (SaaS) product. As of Sugar 7, customers can opt to use an on-premises product, SugarCRM's Sugar Cloud, one of SugarCRM's partners, or public cloud services (such as Amazon Web Services, Windows Azure, Rackspace Cloud or IBM SmartCloud).^{[citation needed]}

License[edit]

SugarCRM initially licensed Sugar Open Source under the SugarCRM Public License (based on the Mozilla Public License and the Attribution Assurance License). While users could freely redistribute Sugar Open Source and the license allowed for the inspection and modification of the source code and for the creation of derived works, critics, including Dan Farber, editor in chief at CNET, expressed some concern over SugarCRM's use of the term 'commercial open source' to describe its products.^[20]

On July 25, 2007, SugarCRM announced the adoption of the GNU General Public License (version 3) for Sugar Community Edition, the offering previously known as Sugar Open Source.^[21] This license took effect with the release of Sugar Community Edition 5.0.

On April 11, 2010, SugarCRM announced that starting with version 6.0.0, the Sugar Community Edition would be licensed under the GNU Affero General Public License version 3.^[22] The charts module, customer portal, mobile support, some SOAP functions and most of the default theme templates were removed from the AGPLv3 licensed Sugar Community Edition 6.^{[citation needed]}

In 2020, a statement 'SugarCRM is not an open source solution' could be found on SugarCRMs website.^[23]

Open source forks of community edition[edit]

• Vtiger CRM, 2004 fork of V1.0 of SugarCRM
• SarvCRM, 2012 fork of Community Edition 5.5.4
• SuiteCRM, 2013 fork of SugarCRM Community Edition 6.5
• SpiceCRM, 2016 fork of SugarCRM Community Edition adding an Angular based UI leveraging Lighning Design from Salesforce

See also[edit]

• EpesiCRM open source CRM
• Odoo, open source CRM
• SplendidCRM was inspired by SugarCRM but developed using Microsoft technology stack (C#, ASP.NET, SQL Server).
• Survey Rocket The Only Survey Automation Module For SugarCRM

References[edit]

1. ^Brooks, Steve (February 14, 2019). 'SugarCRM appoints new PE backed CEO for growth'.
2. ^'Report: Open-source CRM provider SugarCRM worth around $350M (exclusive) - VentureBeat - Deals - by Matthew Lynley'. VentureBeat. Retrieved July 25, 2015.
3. ^'SugarCRM'.
4. ^'About'.
5. ^'SugarCRM in the Next 10 Years'. SugarCRM® Community. Retrieved July 25, 2015.
6. ^'SourceForge.net: Project of the Month'. Archived from the original on May 29, 2007.
7. ^'SugarCRM raises $20M more for open source CRM'. VentureBeat. February 7, 2008. Retrieved March 10, 2020.
8. ^'SugarCRM Announces SugarCon 2009'. Retrieved July 25, 2015.
9. ^'SugarCRM Announces SugarCon 2018'. Retrieved December 12, 2018.
10. ^SugarCRM Nets $20 Million Investment – Software – IT Channel News by CRN and VARBusinessArchived February 9, 2008, at the Wayback Machine
11. ^ ^abSudden exit for SugarCRM co-founder and CEO, Gavin Clarke, The Register, May 7, 2009
12. ^Paula Rooney. 'Sugar 6 offers simplified UI and information access'. ZDNet. Retrieved July 25, 2015.
13. ^'SugarCRM Releases Relationship Intelligence Service, Hint'. Retrieved July 2, 2018.
14. ^'SugarCRM Launches Hint, 1st in Relationship Intelligence Line Products CRM Buyer'. www.crmbuyer.com. Retrieved July 2, 2018.
15. ^'SugarCRM launches first product to help provide a 'full view of customer' - MarTech Today'. MarTech Today. June 27, 2017. Retrieved July 2, 2018.
16. ^'Software vendor SugarCRM has a new, single investor'. MarTech Today. June 27, 2017. Retrieved December 12, 2018.
17. ^'SugarCRM Product Reviews and Pricing'. www.crmsearch.com. Retrieved March 10, 2020.
18. ^'What's going on with Community Edition? — SugarCRM Forums'.
19. ^'Sugar Community Edition open source project ends SugarCRM Community'. community.sugarcrm.com. Retrieved March 10, 2020.
20. ^Dan Farber (August 29, 2005). 'Commercial Open Source, A Misnomer?'. ZDNet Magazine. Retrieved April 2, 2015.
21. ^Martens, China (July 26, 2007). 'User pressure leads SugarCRM to adopt GPLv3'. Computerworld. Retrieved March 11, 2012.
22. ^Clint (April 11, 2010). 'Moving to the AGPLv3 for Sugar 6'. SugarCRM Developer Blog. Archived from the original on March 5, 2012.
23. ^'Sales CRM, Marketing Automation & Services Pricing'. SugarCRM. Retrieved February 29, 2020. (see below in the FAQ section for 'Is SugarCRM free?')

External links[edit]