Troubleshooting Harmony software
- Harmony 900 Not Communicating With Software Machine
- Harmony 900 Not Communicating With Software Mac Download
- Harmony 900 Not Communicating With Software Mac Free
- Harmony 900 Not Communicating With Software Mac Pro
May 07, 2016 The thing is Logitech doesnt want you to really use their Desktop software anymore, they want you to use the web based Harmony Software. It still works for some of the older remotes. But other than that I programmed my 700 using the web based application today, you have to make sure the old Harmony Desktop software is not running at all.
I'm having trouble logging into Harmony
Harmony One, 600, 650 and 700 remotesThese remotes are supported by both the MyHarmony desktop software(recommended) and Logitech Harmony Remote Software 7.x; however, any accounts originally set up using Logitech Harmony Remote Software 7.x cannot be accessed using the MyHarmony desktop software.
You can create a new account using MyHarmony and copy the settings from the Logitech Harmony Remote Software account, but you cannot access the older account directly. For more information, please see: Upgrading to MyHarmony
Forgot Email ID or Password:
- If you have forgotten the email used to create your account or password you used, click Forgot Email ID or Password? on the login screen. You will be prompted to answer a few security questions in order to reset your password.
- If you created your Harmony account through Logitech Remote Software 7.x, and have forgotten either your User ID or Password, simply connect your remote to your computer using the USB cable and click I forgot my password on the login screen. Your User ID will be displayed and you will be prompted to answer a few additional security questions in order to reset your password.
If you still have trouble:
- For more information on resetting your password, please see: How to reset your password
Harmony has moved away from a website application and now leverages either the MyHarmony desktop software and/or Harmony mobile app, depending on your remote. The website login has been phased out.
Harmony 900 Not Communicating With Software Machine
This was done to eliminate browser plug-in issues and increasing browser security policies. All existing account information still exists and is accessible by downloading and signing into the new software.
I'm having trouble downloading Harmony software
When a download fails, an error message may appear on the download bar at the top or bottom of your browser which can better help you understand the reason for download failure.
We recommend using Google Chrome, Mozilla Firefox, Microsoft Internet Explorer or Microsoft Edge on Windows, or Safari on Mac.
- Description
- You may not have the necessary permissions or some other application, typically antivirus software, was accessing the downloaded file at the same time as your browser. Try again or try saving to a different location.
- There was an unknown problem with the network during the download. Check your network connections and try again.
- There was an unknown problem during the download. Check your internet connection and try again.
Still having difficulty?
Windows users may download a zip file of our MyHarmony desktop software, unzip then right click on MyHarmonyLauncher and select Run as administrator. If you are still having problem downloading the MyHarmony desktop software, check out more detailed troubleshooting information for your respective browser:
I'm having trouble installing Harmony software
The Harmony desktop software requires that you be connected to the internet both during installation and usage, and that you have administrator privileges on your computer during the installation.
Harmony 900 Not Communicating With Software Mac Download
On Windows:
Right click on the Harmony desktop software installation package and select Run as administrator. Social media management app for mac.
On Mac:
Open the Harmony app .dmg file and launch the .pkg file.
I'm having trouble finding the software after it's installed
On Windows:
- You can access the MyHarmony desktop software through the shortcut on your Desktop.
- On Windows 8/8.1, you can access the MyHarmony desktop software by navigating to Apps view. Alternatively, you can access the MyHarmony desktop software from the desktop in Desktop Mode.
On Mac:
- Open a finder window by clicking Finder from the dock.
- Select Applications from the left panel. You'll see the MyHarmony desktop software in the list of installed applications on the right panel.
The software gets stuck and I can't close it
If the Harmony desktop software doesn't launch or gets stuck on the loading screen, force quit and re‑launch it.
On Windows:
Harmony 900 Not Communicating With Software Mac Free
- Press Ctrl+Alt+Del on your keyboard and select Start Task Manager.
- Click the Processes tab, located at the top of the Task Manager.
- Right click MyHarmony.exe and select End Process Tree.
- Re-launch the Harmony software.
On Mac:
- Force quit by navigating to the app menu at the top and then selecting Quit.
- If the above step doesn't work, select the Apple menu, followed by Force Quit, then select the Harmony desktop software from application list and click Force Quit.
I'm receiving a 'something went wrong' error message
If you're using a hub-based product and receiving an error message stating 'something went wrong, please try again after some time', please ensure your Harmony hub and connected devices are on the same Wi-Fi network and that your computer and/or mobile device meets Harmony minimum system requirements.
Harmony 900 Not Communicating With Software Mac Pro
USB connection problems can be caused for many different reasons and, although there are hardware-related failures (which are relatively rare), most USB issues can be traced to driver versions, software and OS settings that can affect connectivity. First, if you are trying to connect a Harmony 900, Harmony 1000 or Harmony 1100, do not try to use MyHarmony. This newer application for configuring Harmony controllers is not compatible with these models. Always make sure that your USB cable is working properly (test with another device like a camera) and, if you are having connection problems, always start up from a fresh, initial state. What that means is that you should pull the battery from the remote, wait a full minute and then re-install the battery. Note that the battery needs to be well-charged and installed for the H900 or H1000/1100 to be able to USB-connect. For the computer, you should shut it down entirely (full power-off), re-boot and then launch the Harmony Software and USB-connect the remote. This procedure will put the remote and computer into a fresh starting state, which can be important for loading the driver. Sometimes, this is all that is needed. If communication does not start up within 15 seconds or so, try unplugging the cable from the remote, wait 3 seconds and plug it back in. If there is still no change, then do the exact same procedure again (battery pull, shut down, etc), but this time, have the remote USB-connected before the computer is powered-on. If there is still no change, you may be able to USB-connect while the remote is in Safe Mode. Finally, if there is still no change, then you may need to use a new set of drivers. Instructions below are per Logitech's technical support:
Windows 10
Logitech has recently updated the driver for the Harmony 900 and H1000/1100 to be compatible with Windows 10. Try the following instructions as per Logitech:
- Download the Logitech Remotes Software App (7.7.1) from here.
- Run the “LogitechHarmonyRemote_7.7.1-WIN-x86.exe” file.
- Click Next button in “Welcome to the Logitech Remote Client Software Setup Wizard” page.
- Click Install button in “Choose components” page.
- Click “Ok” button in “Connect the remote model H900/H1000/H1100” page.
- Connect your remote to your PC.
- Click “Ok” button in “Don’t forget to disconnect the remote after 60 seconds” page.
- Click “Yes” button in “Remote control USB driver – “InstallShield Wizard”
- Disconnect the remote from your PC.
- Click “Next” and “Finish” button to complete the install flow.
OS X v10.9 (Mavericks), OS X v10.10 (Yosemite), OS X v10.11 (El Capitan) or OS X v10.12 (Sierra)
Logitech has recently updated the driver for the Harmony 900 and Harmony 1000/1100 to be compatible with certain versions of the Mac OS. Try the following instructions as per Logitech. Note that you may need to temporarily change your security settings in order to download the driver patch.
1. Disconnect your remote from your computer and close the Harmony Desktop Software
2. Download the LogitechHarmonyDriverPatch.pkg using Safari Browser by clicking the link below
https://s3.amazonaws.com/migrationbackup/MW_Client/LogitechHarmonyDriverPatch.pkg.zip
3. It will download as a package file
4. Run the package file. This will delete the older driver files and install the newer ones
5. Reboot your Mac to initialize the new drivers
6. Launch the Harmony Software and connect your remote to your Mac
Additional guidance for OS X v10.12 (Sierra)
If you are using Mac Sierra, some users have reported that the only way they were able to update their Harmony 900/1100 was to use the Harmony Software ver 7.8.1 and install the legacy Java 6 environment. Apple has provided a download link for the Java 6 installation and you can find it at the top of this Apple technical bulletin: https://support.apple.com/kb/dl1572?locale=en_US