• Mac Problems Troubleshooting

Jun 29, 2018 ⚠️ Important: Re-enabling app installation security on your Mac If you’ve attempted Solution #3, you must follow this section to ensure your Mac is secure: Open up Terminal again. The usual cause is a simple one; your Mac isn’t connected to your local network and the Recovery process is trying to access Apple’s servers to download the software needed for installation. Instead of telling you your Wi-Fi or Ethernet network isn’t working, the installer displays the above message.

Beta versions of iOS, macOS, tvOS, and watchOS are available to members of the Apple Developer Program. Members can develop apps that take advantage of the latest features of Apple platforms and test existing apps for compatibility.

Overview

Beta software, including previews and seeds, refers to a version of software that is still under development and is not yet released to the public. This software is intended only for installation on development devices registered under your Apple Developer Program membership. Registered development devices can be upgraded to future beta releases and the public version of the software. Attempting to install beta software in an unauthorized manner violates Apple policy and could render your device unusable and necessitate an out of warranty repair. Make sure to back up your devices before installing beta software and install only on devices and systems that you are prepared to erase if necessary.

iOS Beta Software

Installing iOS 13 requires Xcode 11 beta already installed or macOS 10.15 beta already installed.

Installing iOS 12 via iTunes requires Xcode 10 beta already installed. iOS 12 beta supports iPhone 5s or later, iPod touch (6th generation), iPad mini 2, and iPad Air or later.

Installation Using the Configuration Profile

1. Download the configuration profile from the download page.

   On your iOS device: Download the configuration profile directly onto your iOS device and follow the installation instructions.

   On your Mac or PC: Save the file to your hard disk and email it to an account on your iPhone. Remote dvr software for mac. Tap the configuration profile in Mail and follow the installation instructions.

2. Connect your device to a power cord and connect to Wi-Fi.
3. Tap Settings > General > Software Update.
4. Tap Download and Install.
5. To update now, tap Install. Or tap Later and choose Install Tonight or Remind Me Later. If you tap Install Tonight, connect your device to a power cord at night and your device will update automatically by morning.
6. If prompted, enter your passcode.

Installation Using the Restore Image

1. Download the iOS beta software restore image for your device from the download page.
2. Make sure you are running the latest version of iTunes on your Mac.
3. Open iTunes on your Mac.
4. Connect your iOS device to your computer with the cable that came with your device.
5. If you’re prompted for your device passcode or to Trust This Computer, follow the onscreen steps. If you forget your passcode, help is available.
6. Select your iOS device when it appears in iTunes.
7. In the Summary panel, hold the Option key and click the Check for Update button.
8. Select the iOS beta software restore image and click Open to start the installation.
9. After installing the beta, your device will reboot and will require a network connection to complete activation.

macOS Beta Software

The macOS Developer Beta Access Utility requires macOS 10.8 or later.

1. Download the macOS Developer Beta Access Utility from the download page.
2. Open the macOS Developer Beta Access Utility and follow the instructions.
3. Once installation is complete, you’ll be presented with the macOS beta in the Mac App Store. Click the Download button to install the beta.
4. When a new macOS beta becomes available, you will receive a notification and can install it in the Software Update section of System Preferences.

tvOS Beta Software

tvOS 12 beta supports Apple TV 4K and Apple TV (4th generation) only. Apple TV Software 7.3 beta supports Apple TV (3rd generation) only.

Installation Using the Configuration Profile

1. Download the tvOS beta software configuration profile for the new Apple TV from the download page on your Mac.
2. Make sure you are running the latest version of Xcode 10 or later on your Mac as well as macOS 10.13.4 or later.
3. Check that your Apple TV is plugged in and turned on.
4. Connect your Apple TV and Mac to the same network.
5. In Xcode, choose Window > Devices and Simulators, then in the window that appears, click Devices.
6. On Apple TV, open Settings, then choose Remotes and Devices > Remote App and Devices. Apple TV searches for possible pairing devices.
7. In Xcode, select your Apple TV in the left column under Discovered. The status of the Apple TV connection request appears in the detail area.
8. Enter the verification code displayed on Apple TV and click Connect. Xcode pairs with Apple TV and a network icon appears next to your Apple TV in the left column.
9. Make sure your Mac is running the latest version of Apple Configurator.
10. Open Apple Configurator.
11. To set up an Apple TV for the first time, click Prepare and follow the onscreen instructions. To add profiles for an Apple TV that you’ve previously set up, click Add, then select Profiles. You can also drag a profile from the Finder and drop it on the icon of your Apple TV.

Installation Using the Restore Image for Apple TV (4th generation) Only

1. Download the tvOS beta software restore image for Apple TV (4th generation) from download page on your Mac.
2. Make sure you are running the latest version of iTunes on your Mac.
3. Open iTunes.
4. Connect your Apple TV (4th generation) to your Mac with a USB-C cable.
5. Select your Apple TV when it appears in iTunes.
6. In the Summary panel, hold the Option key and click the Restore Apple TV button.
7. Select the tvOS beta software restore image and click Open to start installation.
8. After installing the beta, your device will reboot and will require a network connection to complete activation.
9. NOTE: If iTunes does not recognize your Apple TV, place Apple TV in recovery mode:
   1. Make sure Apple TV is connected to your Mac.
   2. Using the included remote, press and hold MENU + Play/Pause for 6 seconds until the indicator light flashes rapidly.
   3. Proceed with step 6 to restore Apple TV.

Installation Using the Restore Image for Apple TV (3rd generation) Only

1. Identify your Apple TV model. You can find it in Settings > General > About.
2. Download the corresponding Apple TV beta software restore image from the download page to your computer.
3. Make sure you are running the latest version of iTunes.
4. Open iTunes.
5. Connect your Apple TV to your computer with a Micro-USB cable. Ensure your Apple TV is also plugged into power. NOTE: An HDMI connection is not required for the install process.
6. Select your Apple TV when it appears in iTunes.
7. In the Summary panel, hold the Option key and click the Restore Apple TV button.
8. Select the Apple TV beta software restore image and click Open to start installation. While your Apple TV is restoring, don’t unplug anything. The time it takes to restore your Apple TV depends on the speed of your Internet connection.
9. When your Apple TV has finished restoring, disconnect the Micro-USB connection from your computer, then disconnect and reconnect the power cord to restart your Apple TV.

Mac Problems Troubleshooting

watchOS Beta Software

watchOS 5 beta requires Apple Watch Series 2 or later and iPhone 5s or later running iOS 12 beta. Live internet tv app for mac.

1. To update the software on Apple Watch, you’ll need to:
   • Make sure your Apple Watch has at least a 50 percent charge.
   • Connect your iPhone to Wi-Fi.
   • Keep your iPhone next to your Apple Watch to make sure they’re in range.
   • Make sure your iPhone is running iOS 12 beta.
2. Download the configuration profile from the download page.

   On your iOS device: Download the configuration profile directly on your iOS device and follow the installation instructions.

   On your Mac or PC: Save the file to your hard disk and email it to an account on your iPhone. Tap the configuration profile in Mail and follow the installation instructions.

3. After launching the profile, tap Apple Watch as the installation location and reboot when prompted.
4. On your iPhone, open the Apple Watch app and tap My Watch > General > Software Update.
5. If prompted for your iPhone passcode or Apple Watch passcode, enter the passcode.
6. Wait for the Apple logo and progress bar to appear. When the update is done, your Apple Watch will restart.

Support for Apple Watch

If your Apple Watch displays a red “!” icon, force restart your Apple Watch. Simultaneously press and hold the side button and Digital Crown for at least 10 seconds, then release when you see the Apple logo.

If force restarting your Apple Watch doesn’t resolve the issue, or if your Apple Watch restarts in recovery mode or exhibits other issues that require it to be restored with the current version of watchOS, you may need to send it in to Apple to be serviced. Apple Authorized Service Providers and Apple retail stores cannot perform this service. Once your device is received, it may take up to 3 business days to be serviced. You will get back the same device you sent in. This service is currently available in Australia, Canada, France, Germany, Italy, Japan, Switzerland, the United Kingdom, and the United States.

To get started, contact us.

Providing Feedback

Feedback Assistant

If you encounter any problems with beta software or if you would like to request enhancements to frameworks or API, please submit a report through Feedback Assistant. Make sure to include the build number in the bug title and description so your issue can be processed quickly.

Apple Beta Software Program

The iOS and macOS public betas available through the Apple Beta Software Program come with the built-in Feedback Assistant app. If you’re running the tvOS public beta, you can submit feedback through the Feedback Assistant app on an enrolled iOS device. When you experience an issue or something does not work as expected, send your feedback directly to Apple with Feedback Assistant.

Developer Forums

You can also find information or post about issues you encounter with your app’s code on the Apple Developer Forums.

The password of your macOS user account is also known as your login password. It's the password that you use to log in to your Mac and make certain changes, such as installing software.

Change your password

If you know your password and can use it to log in to your account, you can change your password in Users & Groups preferences:

1. Choose System Preferences from the Apple menu, then click Users & Groups.
2. Select your user name from the list of users.
3. Click the Change Password button, then follow the onscreen instructions.

Reset your password

If you don't remember your password, or it isn't working, you might be able to reset it using one of the methods described below. But first try these simpler solutions:

• Make sure that you're typing the correct uppercase or lowercase characters. If your keyboard has Caps Lock turned on, the password field shows a Caps Lock symbol .
• If the password field shows a question mark, click it to display a password hint that might help you to remember.
• Try to log in without a password. If that works, you can then add a password by following the steps to change your password.
• Try to log in with the Apple ID password that you use for iCloud. If you just changed that password and the new password isn't working, try the old password first. If that works, you should be able to use the new password from then on.

Reset using your Apple ID

In some macOS versions, you can use your Apple ID to reset your login password. At the login screen, keep entering a password until you see a message saying that you can reset your password using Apple ID. If you don't see the message after three attempts, your account isn't set up to allow resetting with Apple ID.

1. Click next to the Apple ID message, then follow the onscreen instructions to enter your Apple ID and create a new password. You'll be asked to restart when done.
2. Log in with your new password.
3. Determine whether to create a new login keychain.

Reset using another admin account

If you know the name and password of an admin account on your Mac, you can use that account to reset the password.

1. Log in with the name and password of the other admin account.
2. Choose System Preferences from the Apple menu, then click Users & Groups.
3. Click , then enter the admin name and password again.
4. Select your user name from the list of users.
5. Click the Reset Password button, then follow the onscreen instructions to create a new password:
   
6. Choose Log Out from the Apple menu.
7. Log in to your account using your new password.
8. Determine whether to create a new login keychain.

Reset using the Reset Password assistant (FileVault must be on)

If FileVault is turned on, you might be able to reset your password using the Reset Password assistant:

1. Wait up to a minute at the login screen, until you see a message saying that you can use the power button on your Mac to shut down and start up again in Recovery OS. If you don't see this message, FileVault isn't on.
2. Press and hold the power button until your Mac turns off.
3. Press the power button again to turn on your Mac.
4. When the Reset Password window appears, follow the onscreen instructions to create a new password.
   If you need to connect to Wi-Fi, move your pointer to the top of the screen and use the Wi-Fi menu to connect. To exit without resetting your password, choose Apple menu > Restart.
   
5. When done, click Restart.
6. If you were able to reset your password with the Reset Password assistant, log in to your account using your new password.
7. Determine whether to create a new login keychain.

Reset using your Recovery Key (FileVault must be on)

If FileVault is turned on and you have a FileVault Recovery Key, you can use that key to reset your password.

1. At the login screen, keep entering a password until you see a message saying that you can reset your password using your Recovery Key. If you don't see the message after three attempts, FileVault isn't on.
   
2. Click next to the message. The password field changes to a Recovery Key field.
3. Enter your Recovery Key. Use uppercase characters, and include the hyphens.
4. Follow the onscreen instructions to create a new password, then click Reset Password when done.
5. Determine whether to create a new login keychain.

If you can't log in with your new password after restarting your Mac, take these additional steps:

1. Restart again, then immediately hold down Command-R or one of the other macOS Recovery key combinations until you see the Apple logo or a spinning globe.
2. When you see the macOS Utilities window, choose Utilities > Terminal from the menu bar.
3. In the Terminal window, type resetpassword, then press Return to open the Reset Password assistant pictured above.
4. Select ”My password doesn't work when logging in,” then click Next and follow the onscreen instructions for your user account.

Create a new login keychain, if necessary

After resetting your password and logging back in to your account, you might see an alert that the system was unable to unlock your login keychain. This is expected, because the passwords for your user account and login keychain no longer match. Just click the Create New Keychain button in the alert.

If you didn't see an alert about your login keychain, or you see other messages asking for your old password, reset your keychain manually:

1. Open Keychain Access, which is in the Utilities folder of your Applications folder.
2. Choose Preferences from the Keychain Access menu, then click the Reset My Default Keychain button in the preferences window. After you enter your new password, Keychain Access creates an empty login keychain with no password. Click OK to confirm.
   If you don't see a Reset My Default keychain button, close the preferences window and select the “login” keychain from the left side of the Keychain Access window. Press the Delete key, then click Delete References.
   
3. Choose Log Out from the Apple menu to return to the login screen.
4. Log in to your account using your new password. Your account password and login keychain password now match again.

If you still can't log in

If you still can't log in with your password, contact Apple Support for help.