I understand that you're unable to open links in your email messages. Let me assist you on this matter and rest assured that I will do my best to help you sort this out. It is possible that a third-party pop-up blocker is blocking the link. The pop-up blocker feature prevents pop-up windows from opening when you click hyperlinks in email messages. Contact LINKS User Services in your Region: Metro Region 1 Amanda Melancon 504-599-0128 [email protected] Capitol Region 2 Cindy Aydell 225-342-2046.
Mail User Guide
When an email account is offline, a lightning bolt icon appears at the end of the Favorites bar, just below the search field. The icon also appears next to the account’s mailboxes in the Mail sidebar.
In the Mail app on your Mac, do one of the following:
Take all accounts online: Click the lightning bolt icon or choose Mailbox > Take All Accounts Online.
Take a specific account online (if you have more than one account): Click the lightning bolt icon next to the account’s mailbox, or choose Mailbox > Online Status > Take [account] Online.
If you can’t take an account online, make sure you’re connected to the internet. If a warning icon appears next to the account name, click it to open Connection Doctor. Learn more about using Connection Doctor.
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Some mailbox names can appear dimmed if you don’t have permission to access them, such as public mailboxes on a mail server.