05.08.2020

Mac Pages App Will Not Launch

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When macOS Mojave was announced, Apple warned that it would be the last version of macOS that would support older 32-bit apps. Apple has been phasing out 32-bit apps for the last 10 years and is now ready to take the final step, even if Mac users may not be ready to lose access to older apps.

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With the release of macOS Catalina, 32-bit app support is no longer available, which means many of your older apps will no longer work if they haven't been updated to 64-bit.

32-bit vs. 64-bit

32-bit apps date back to a time when there were 32-bit processors and 32-bit operating systems, but are now outdated. Apple has long since transitioned to 64-bit processors and macOS has been 64-bit since the launch of Snow Leopard in 2009.

Compared to 32-bit apps, 64-bit apps can take advantage of more memory and offer faster system performance. Apple technologies like Metal only work with 64-bit apps, and for Apple to ensure that Mac apps include all of the latest advancements and optimizations, support for 32-bit needs to end. In the simplest terms, 32-bit apps are inefficient.

32-bit apps can run on a 64-bit system as they've been doing for years, but Apple wants to get rid of outdated apps to make sure everything that runs on the Mac is properly optimized and isn't an unnecessary drain on system resources.

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Previous Warnings

Apple started warning Mac users about plans to end support for 32-bit apps back with macOS High Sierra. In High Sierra, users started getting warnings about a 32-bit app's future incompatibility with macOS.


A similar message was available in macOS Mojave, and if you opened up a 32-bit app while running Mojave, you saw an alert letting you know a specific app wouldn't work with future versions of macOS unless it was updated.

Alerts re-appeared every 30 days when launching an app, with Apple aiming to make sure customers would not be caught unaware when a 32-bit app stopped working in the future, so you should already know if one of your frequently used apps hasn't been upgraded to 64-bit.

Upon updating to ‌macOS Catalina‌, you'll be shown a list of 32-bit apps that no longer work on your system.

How to Check if an App is 32-Bit or 64-Bit in macOS Mojave

To determine whether an app is 64-bit or 32-bit and to see if there are 32-bit apps installed on your machine before upgrading to ‌macOS Catalina‌, follow these steps:

  1. Click the Apple symbol () in the menu bar on your Mac's desktop.
  2. Click on About This Mac.
  3. Choose 'System Report' at the bottom of the window.
  4. Scroll down to the Software list on the sidebar.
  5. Select Legacy Software.'

Anything in the list of Legacy Software applications is a 32-bit app and will not work when upgrading to ‌macOS Catalina‌.

If Legacy Software isn't an option in the sidebar, select the Applications option and then check the list of apps at the right. The column that's labeled 64-bit will show a 'No' listing for apps that are 32-bit.

How to Prepare to Update to ‌macOS Catalina‌

The first step is to make sure there aren't already available updates for apps that you have on your system, which you can generally do by updating through the Mac App Store for ‌Mac App Store‌ apps.

Apps outside of the ‌Mac App Store‌ use other update methods that can vary by app, but for many, you can click on the app's name in the menu bar and choose the 'Check for Updates' option. Some other apps have more hidden update methods, so if you do have a 32-bit app, make sure to Google how to update it to be sure there's not already new software available.

After ensuring you've updated everything you're able to update, you can contact developers and ask them to update their apps, but if that doesn't pan out, the only other solution is to start the search for an alternative app if you're committed to upgrading to ‌macOS Catalina‌ or have already done so.

32-Bit App Warnings When Installing Catalina

When upgrading to ‌macOS Catalina‌, the installer will show a list of recently used apps that are 32-bit so you know what to expect before installing.


After viewing this list, you can choose to either cancel or continue with the installation.

‌macOS Catalina‌ also shows a stop symbol over the icon of 32-bit apps in the Finder, so you know that the app isn't going to open.

Aperture

With the release of ‌macOS Catalina‌, Aperture is going to stop working. Apple warned Aperture users in April 2019 that the software won't run in future versions of macOS, starting with ‌macOS Catalina‌.

If you're an Aperture user, you'll have to transition to alternate photo editing and management software, such as Adobe's Lightroom. Aperture is not 32-bit, but Apple is phasing it out all the same.

Affected Media Formats

Certain media files that use older formats and codecs are also not compatible with macOS after macOS Mojave due to the 64-bit transition, and you will need to convert some iMovie and Final Cut Pro X libraries. Incompatible media files were created using codecs that rely on QuickTime 7, and while macOS Mojave has QuickTime 7 frameworks, future versions of macOS will not.

Apple has a full list of media formats that are going to be affected by the transition available in a support document.

Continuing to Use 32-Bit Apps

In macOS Mojave and earlier versions of macOS like High Sierra, you can continue to use your 32-bit apps. If you have a 32-bit app that you absolutely depend on, you're going to want to think twice before upgrading to ‌macOS Catalina‌.

Guide Feedback

Have questions about the end of support for 32-bit apps or want to offer feedback on this guide? Send us an email here.

As Mac OS X users, we have something to be happy about when it comes to app crashes and freezes: rarity. Typically you can work on your Mac for hours at a time without a single issue. However, a crashing app certainly can happen, leading to lost productivity, time and, worst of all, lost work. Fortunately, there are several steps you can take to recover from a crashed app, as well as prevent the issue in the first place.

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How to fix a crashing app after the macOS upgrade

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App crashes after the the macOS update is more than a common problem. Some apps freeze or malfunction, some won’t launch, some show no signs of life whatsoever. Why it happens? The most probable reason is that the app is simply not ready for the latest macOS Catalina. Something in its depth turned out to be incompatible with the new macOS.

Now, what can you do to fix an app crashing? Three things.

  1. First, see if you have the latest version of the app by clicking on its name it the top menu and choosing Check for updates.
  2. Second, visit developer’s website (or App Store page) and see if they’ve issued a statement about Catalina compatibility.
  3. Finally, some crashed apps on macOS Catalina can be fixed by running maintenance scripts. Download CleanMyMac X, launch it, find Maintenance tab and run the scripts.

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What happens when an app craches: under the hood

Now let's go deeper into the nature of crashed apps, but first, let’s identify the difference between a crashed macOS app and a frozen one. While these terms are often used interchangeably, there is a notable difference.

Crash

A crash happens when a piece of software stops working altogether, and then closes on its own. In other words, the app quits when you did not tell it to. When this happens, you'll typically see a message noting that the application has 'unexpectedly quit” just as its windows disappears. It’s pretty frustrating — especially if you end up losing all your work.

Freeze

A freeze is when software stops functioning, but continues to run. You can still see its windows, and its Dock icon still indicates that it’s running. However, no amount of clicking or tabbing around will do anything. A frozen app doesn’t quit like a crashed app does, it simply becomes unresponsive. Often no error messages accompany the freeze. Again, it’s a frustrating experience (if you want to know how to deal with it, check out this post on how to fix frozen apps).

When software freezes, you force it to quit, so that you can re-launch and hopefully get on with your work. With crashes, meanwhile, the problem is the app quitting on its own. In this article, I’ll discuss recovering from app crashes, as well as steps that help prevent them in the first place. Let’s get started.

What to do when a Mac OS X app crashes

The good news here is that a crashed app rarely brings down your entire Mac, as the trouble is restricted to that particular piece of software. That means we have a chance to recover. Let’s start with the simplest solutions.

First, just relaunch the app. When an app crashes, you’ll typically see a dialog box that says the software “unexpectedly quit” and you’ll have several options to deal with it, including “Relaunch”. Give that a click and cross your fingers that the crash doesn’t happen again. Oftentimes, you’re good from there. If not…

Try restarting your Mac. “Turn if off and back on again” is almost a punchline at this point, but it usually works. Shut down, restart and try again. Very often this simple task will set things right. If not, it’s time to try something just a little more involved.

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Reinstall the app. Deleting the misbehaving app and grabbing a new copy gives you a fresh version to work with. That is, if you delete all of the app’s related files.

See, when you drag an app to the Trash, you aren’t deleting everything. Some leftover parts remain, and if the troublemaker is among them, your problem could persist. It’s a waste of time to delete an app via drag-and-drop, reinstall and then have it crash again. To make things right, you need to get rid of the app’s bits and pieces before you reinstall it, and this is where software like CleanMyMac X comes in handy.

An app that’s simply dragged to the Trash leaves behind a pile of associated files that you don’t see, like caches, preferences (often the culprit in crash-y apps), saved states, and more. You might not even know they’re there, but CleanMyMac X does. It’s smart enough to find the whole lot, safely remove them, and ensure that a newly installed app is just that: a complete fresh start.

In fact, you don’t even have to launch CleanMyMac X to thoroughly and safely delete an app. Simply right-click (or Control-click) the app’s icon and select “Uninstall with CleanMyMac” from Services in the resulting contextual menu. Easy!

Another wise move is to make sure there are no conflicts between the app and the Mac OS. When Apple pushes an update of its operating system to your Mac, that might interfere with your app’s performance, if the app or its add-ons are incompatible with this particular OS X version.

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CleanMyMac can help you out here, too. Download it for free, go to its Uninstaller module and find the misbehaving app in the list. If you see a note that this app is incompatible with your system, it means you need to update the app, because your current version doesn’t work on the latest OS X.

How can you stay on top of aging apps? Apple makes it easy with software purchased through the Mac App Store. Simply launch the App Store app, go to the Updates tab, and you’ll see all available app updates. Find the one you need in the list, click the Update button, and you’ll get the latest version to your Mac. It’s a bit different with software acquired outside the App Store: you’ll have to visit the vendor’s website to see if there’s a new version available.

If nothing indicates that the troublemaker app is incompatible with your system, the problem could be with its add-ons or preferences. What you can do in this case is reset the app to its initial state. Again, go to the Uninstaller module in CleanMyMac X, select your app, and click Application Reset. CleanMyMac will make that app just the way it was when you first installed it.

What to do when an app crashes at launch

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So far I’ve addressed what to do when an app crashes as you’re using it. But what about the frustrating scenario of an app going down as soon as you launch it? No warning, no dialog box, just a bounce or two in the Dock and that’s it. In this case, it’s time to repair disk permissions.

What’s does fixing permissions actually mean? Think of your Mac’s hard drive as a tree with many branches. The top level of your drive is the tree’s trunk, and the branches represent information about files and folders. These branches, or “nodes,” store information like the location of data and permission rules, among other things. Normal computer use changes this information, and can lead to a conflict or other issue that generates crashes and the inability to use your system. This is what a permission fix addresses.

To repair disk permissions (for OS X prior to El Captian), go to the Utilities in your Mac’s Applications folder and launch Disk Utility. Next, click First Aid. It’ll ask for confirmation and get to work, comparing existing permission files with defaults to find any conflicts.

Or, if you want a slightly simpler way, you can fix the permissions with CleanMyMac X Maintenance Scripts. Just open the Maintenance tab, hit Choose Tasks and then Repair Disk Permissions. This helps resolve improper app behavior like crashing and keeps all of your disk’s files and folders in proper order. And that’s just one of the maintenance tasks available in CleanMyMac X, just try it.

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A crashing app is no fun. Fortunately, a little understanding and proactive behavior can keep them to a minimum. CleanMyMac X makes it easy to do just that. Happy computing, and may your apps never crash again!

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